Last Updated: July 1, 2024
Please read the following Traveler Terms of Service (“Terms”) and our Privacy Policy carefully because they govern your use of our Platform (as defined below) and all content and information contained therein.
IMPORTANT: THESE TERMS INCLUDE, AMONG OTHER THINGS, AN ARBITRATION PROVISION AND A CLASS ACTION WAIVER.
These Terms form a binding legal agreement between RollDeep LLC (“RollDeep”, “we”, “us”, and “our”) and you regarding the use of our website (RollDeep.com), mobile applications, and related services and offerings (collectively, the “Platform”). “Users” or “Travelers” means visitors and users of the Platform for the purposes of arranging trips and travel experiences. These Terms apply to Travelers, while the relationship between Rolldeep and Vendors providing services on our site related to travel, hospitality, and experiences (“Vendors”) is instead governed by our separate Vendor Terms of Service. The relationship between Rolldeep and Hosts is governed by separate Host Terms of Service.
By using the Platform, you agree that you are legally bound by these Terms, which includes our Privacy Policy. If you object to any provision of these Terms, you may not use our Platform.
For purposes of these Terms, the below shall have the following meanings:
“Host” means the owner or manager of a Property listed on RollDeep. Hosts are responsible for maintaining their properties and ensuring that the services provided meet the standards advertised on the Platform. They play a crucial role in the execution of services and may interact with Travelers as needed to facilitate bookings and enhance the travel experience.
“Concierge” or “Secondary Authorized User” refers to anyone that a Traveler has authorized or given access to manage orders or any other aspect of a trip or travel experience on the Platform. In some instances, a Host will also act as Concierge or Secondary Authorized User.
“Property” refers to a vacation rental or any accommodation linked through the Platform. Properties are managed by Hosts and serve as the primary venue for the travel and experience services offered to Travelers.
Certain parts of our Platform integrate, or allow you to link accounts on, third-party platforms and services (such as chat tools, calendar/scheduling platforms, booking platforms etc.) (collectively, “Third-Party Platforms”). We do not control the applicable third parties who provide and operate these Third-Party Platforms, and your use of any Third-Party Platforms is subject to the applicable third party’s terms of use and privacy policies.
We permit users only age 13 or older to use our Platform. In order for you to use the Platform, you must be at least 13 years old. By signing up for a user account or by using the Platform, you are affirming that you are 13 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of their age. In addition, certain Platform features may have additional eligibility requirements.
If you want to use certain features of the Platform, such as assigning or accepting action items or request specifications from Vendors or downloading the travel, hospitality, and experience plans offered by one of our Vendors, you will be required to provide certain information in order to create an account with RollDeep (“Account”). You may register for only one Account, and your unique Account can be used across our Platform.
You agree to provide us with accurate, complete, and up-to-date information for your Account, and to update such information, as needed, to keep it accurate, complete, and up-to-date. If you don’t, we may suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone, and you’ll notify us immediately of any unauthorized use of your Account. You are responsible for all activities that occur under your Account, whether or not such activities are performed by you, a Concierge, or a Secondary Authorized User, or whether or not you have actual knowledge regarding such activities.
You represent, warrant, and agree that you will not:
RollDeep provides a platform for Users to connect with Vendors for travel and experience services. While RollDeep facilitates these connections, it is not responsible for the execution of services provided by Vendors. RollDeep does not guarantee or make any commitments regarding the quality, execution, or delivery of services provided by Vendors. Users are encouraged to conduct their own due diligence to make informed decisions. In the event of disputes with a Vendor regarding service quality or delivery, Users should first attempt to resolve the issue directly with the Vendor. RollDeep may facilitate dispute resolution mechanisms but is not liable for the outcome.
To maintain the integrity and traceability of interactions between Users and Vendors, all communications regarding service inquiries, bookings, and disputes must be conducted through the Platform. This ensures that there is a clear and auditable trail of communication which is essential for effective support and dispute resolution. Any agreements or communications made outside of the Platform are not subject to RollDeep’s oversight or dispute resolution processes. Users engaging in such external communications do so at their own risk, and RollDeep cannot enforce any aspects of those interactions. Users are advised to keep all communications within the Platform to ensure that their interactions are supported and protected under the terms of service.
To enhance service delivery, RollDeep may share necessary user data with Vendors under strict privacy terms. This data sharing is essential for the fulfillment of booked services and is handled with the utmost care for privacy and data protection as outlined in our Privacy Policy.
Hosts have the ability to access trip details to update service orders, view trip information, and make manual adjustments necessary for the execution of services. This access is granted solely for the purpose of enhancing service delivery and ensuring that all arrangements meet the Travelers’ needs. Upon request from Travelers, Hosts may also act as concierges, assisting in the setup and management of travel plans directly on the RollDeep Platform. Travelers should be aware that such interactions are intended to improve the quality and convenience of the services provided.
While we are in the process of developing a formal feedback and rating system for the Platform, we highly value your insights and experiences with our Vendors. We encourage Users to provide feedback directly to us via email at contact@rolldeep.com or other designated communication channels provided on the Platform. This feedback is crucial for us to enhance service quality and Vendor performance.
Please ensure that all feedback is honest, respectful, and constructive. Thank you for helping us improve the RollDeep experience.
Our Platform may contain links to third-party websites and platforms that are not owned or controlled by RollDeep, such as those of our business partners. RollDeep has no control over, and assumes no responsibility for, these websites or platforms (including any content, terms of use, or privacy policies). You follow these links and use such third-party websites and platforms at your own risk. Any links furnished through our Platform are provided to you for your convenience, and any inclusion of a third-party link shall in no way be construed as an endorsement by us of the website(s), digital properties, or their content.
We have no control over, and are not responsible for, your interactions (online or in person) with any third parties, even if introduced via the Platform. You are solely responsible for your interactions with any third parties. Additionally, certain third-party providers integrated or featured on the Platform may charge for access to certain services, features, or content. We may be compensated by third parties for promotion of, or referrals to, their services. Notwithstanding the foregoing, any transaction between you and any third party will be solely between you and such third party, and we are not party to (and have no liability for) any such transaction.
We may offer a premium version of RollDeep (“Premium Service”), for an additional fee (“ Premium Fee”). The Premium Service may include various account levels and optional add-ons, which provide access to an expanded set of features, increased quantities of services, and/or priority timing for service availability, as detailed in the service descriptions. Any Premium Fee will be billed on a recurring (or “Auto-Renew”) basis unless you cancel the Premium Service on your own. Auto-renewal may take place on either a monthly or annual basis depending on the option you select at the point at which you choose to subscribe to RollDeep’s Premium Service.
By signing up for and using the Premium Service, you are agreeing to our Terms and any additional terms and conditions provided here.
When you sign up for the Premium Service, you must designate and provide information about your preferred payment method (“Payment Method”). This information must be complete and accurate, and you are responsible for keeping it up to date. By providing us with a Payment Method, you authorize us to charge you for the designated amounts on a one-time or recurring basis, as applicable, without further authorization from you until you cancel the Premium Service. You acknowledge and agree that we may use third-party payment processors to facilitate payments made through the Platform, and that such payment processors will receive sufficient information regarding you and your Payment Method as needed to process such payments. We do not own or control the payment processors, and your use of their systems is subject to their own terms of use and privacy policies.
Your purchase may be subject to applicable sales tax, use tax, value-added tax, or other similar taxes, duties, or tariffs (collectively, “Sales Taxes”). In the event that Sales Taxes apply, we, or our third-party payment processors, will collect the required Sales Taxes from you and remit it to the applicable tax authorities. Under most circumstances, the applicability of Sales Taxes will be determined by the residence of the person making the purchase. We will not be responsible for any other taxes, duties, or tariffs associated with your purchase or possession of RollDeep’s Premium Service except Sales Taxes as described in this section or as required by applicable law.
If you do not pay the Premium Fees or charges due for use of RollDeep’s Premium Service, we may make reasonable efforts to notify you and resolve the issue; however, we reserve the right to disable or terminate your access to the Premium Service (and may do so without notice).
You may cancel the Premium Service at any time. More information about how to cancel can be found here. Once you have canceled your Premium Service and received confirmation, no other changes will be made to your account. The cancellation of the Premium service will go into effect at the end of your current billing cycle, and you will have the same level of access to the Premium Service through the remainder of such billing cycle. YOU MUST CANCEL YOUR SUBSCRIPTION DIRECTLY WITH THE THIRD-PARTY PROVIDER USED FOR BILLING (APPLE OR GOOGLE). UNINSTALLING THE RollDeep APP OR DELETING YOUR RollDeep PROFILE WILL NOT AUTOMATICALLY CANCEL YOUR AUTO-RENEWAL STATUS.
THERE ARE NO REFUNDS. ALL SALES ARE FINAL. You acknowledge that you are responsible for your Premium Service, and it is your responsibility to cancel your Premium Service in due time, regardless of whether or not you actively use the Premium Service.
To the maximum extent permitted by applicable laws, we may change the Price for RollDeep’s Premium Service at any time. We will give you reasonable notice of such pricing changes by posting the new prices on or through the applicable Premium Service and/or by sending you an email notification. If you do not wish to pay the new prices, you may cancel the Premium service prior to the change going into effect.
For purposes of these Terms, “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided, or otherwise made available through the Platform.
RollDeep and its licensors exclusively own all right, title, and interest in and to the Platform and Content, including all associated intellectual property rights. You acknowledge that the Platform and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Platform or Content. Nothing contained in the Platform should be construed as granting any license or right to use any of the Content without our written permission. Subject to your continued compliance with these Terms, we hereby grant you a personal, non-exclusive, revocable, non-transferable, and non-sublicensable license to access and use the Platform and Content for your personal, non-commercial use.
“Your Content” means any Content submitted to the Platform by you (such as profile photos and information and descriptions of travel, experiences, etc.). We have the right, but no obligation, to monitor or screen Your Content and remove any of Your Content that we deem objectionable in any way. By submitting any of Your Content, you:
“Anonymized Data” refers to Your Content or data you submit via the Platform, or metrics that have been processed to remove or obscure any personally identifiable information, ensuring that the data cannot be reverse-engineered to identify the User or any individual. Anonymized Data may include information that was originally identifying but has been aggregated or anonymized such that it cannot be used to identify an individual or business, or has been segregated from other identifying information.
RollDeep may generate and use Anonymized Data and such aggregated data to improve the Platform and its services, provide insights and recommendations to Travelers and Users, and match travel experience recommendations to users and vendors. This use of Anonymized Data helps enhance the functionality of the Platform and the overall user experience.
If you provide feedback, suggestions, improvements, or requests for additional functionality , you hereby and automatically grant us an unrestricted, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, display, perform, modify, transmit, distribute, and create derivative works of such feedback in any way we deem reasonable, without any attribution or accounting to you. This paragraph will survive any termination or expiration of these Terms or of your account on (or use of) the Platform.
If you believe that any Content on the Platform infringes your copyrights or other intellectual property rights, please notify our designated copyright agent at contact@rolldeep.com. Your notice must comply with the requirements of the DMCA by including the following:
THE SERVICES AND ALL CONTENT, INFORMATION, AND PRODUCTS AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOUR USE RELATING THERETO IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ROLLDEEP AND ITS SUCCESSORS AND AFFILIATES DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY INFORMATION OR PRODUCTS APPEARING ON THE SERVICES SHALL BE AT YOUR SOLE RISK, AND YOU HEREBY WAIVE ANY RIGHTS YOU MAY HAVE HAD REGARDING ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ON THE PART OF ROLLDEEP AND ITS AFFILIATES REGARDING THE FUNCTIONING AND USE OF THE SERVICES.
WE ARE NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY ELECTRONIC NETWORK, SERVERS, SOFTWARE, OR FAILURE OF TRANSMISSION AS A RESULT OF TECHNICAL PROBLEMS OR TRAFFIC CONGESTION ON THE INTERNET, ANY THIRD PARTY’S SYSTEMS, OR THE SERVICES, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON'S COMPUTER RESULTING FROM USE OF THE SERVICES. WE CANNOT GUARANTEE ANY SPECIFIC RESULTS FROM USE OF THE SERVICES OR CONTENT. UNDER NO CIRCUMSTANCES SHALL WE BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM USE OF THE SERVICES, CONTENT, OR FROM THE CONDUCT OF ANY USERS OF THE SERVICES OR OTHER THIRD PARTIES. WE DO NOT ENDORSE ANY USERS OR THIRD PARTIES LISTED OR REFERENCED ON THE SERVICES. SOME STATES DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS ON WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THESE LIMITATIONS WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Force Majeure: We will not be responsible or liable for any delays or failures to perform due to causes beyond our reasonable control, which may include natural disasters, terrorist attacks, criminal activity, failure of internet or communications networks, health emergencies including pandemics or similar serious outbreaks of disease, or other force majeure events.
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL ROLLDEEP, ITS SUCCESSORS AND AFFILIATES OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, LICENSORS, AND SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER AND HOWSOEVER ARISING, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, INCLUDING ANY SUCH DAMAGES RESULTING FROM A CLAIM BY ANY PARTY RELATING TO THE USE OF OR INABILITY TO USE THE SERVICES OR ANY ASSOCIATED INFORMATION OR PRODUCTS. FURTHERMORE, ROLLDEEP AND ITS SUCCESSORS AND AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES RELATING TO THE USE OF THIRD-PARTY SERVICES OR SITES OR DIGITAL PROPERTIES LINKED TO OR USED BY THE SERVICES. IF, FOR ANY REASON, THE FOREGOING EXCLUSIONS AND LIMITATIONS OF LIABILITY ARE HELD UNENFORCEABLE OR INAPPLICABLE, THE TOTAL AGGREGATE LIABILITY OF ROLLDEEP TO A USER OF ITS SERVICES SHALL NOT EXCEED TWENTY-FIVE U.S. DOLLARS ($25.00).
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN LIABILITIES. IN SUCH JURISDICTIONS, THE LIABILITY OF ROLLDEEP WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
To the fullest extent permitted by law, you release and will defend, indemnify, and hold harmless RollDeep and its successors and affiliates, as well as its and their officers, directors, employees, volunteers, agents, licensors, and suppliers, from and against any damages or claims, actions or demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, regardless of whether they are attributable to any act or omission of RollDeep and its successors and affiliates, in connection with
(1) your use of the Platform or Your Content,
(2) your breach of these Terms,
(3) your negligent or wrongful conduct,
(4) your access to or use of any third-party website or platform linked to or used by the Platform or any other interactions or transactions with third parties, or
(5) your violation of any third-party right, including without limitation any trademark, copyright, or other proprietary or privacy right.
This indemnification provision shall apply to third-party claims as well as claims between the parties to these Terms. We may opt to defend any such third-party claims at our sole discretion, in which case you will indemnify us for the costs of such defense.
The Platform is subject to change at any time without notice, including to correct any errors or omissions in any portion of the Platform. At any time, RollDeep may terminate, change, or suspend any aspect of the Platform or your access thereto, temporarily or permanently, without notice to you. RollDeep is not obligated to continue to support or update the Platform. RollDeep may impose limits on certain features or services or restrict your access to parts or all of the Platform. You acknowledge and agree that RollDeep and its successors and affiliates shall not be liable to you or to any third party in the event that the Platform or any part thereof becomes temporarily or permanently unavailable.
We may update these Terms from time to time in our discretion. We will always keep the current version of these Terms posted on our website. By using the Platform after a new version of these Terms has been posted, you agree to the terms and conditions of such version of these Terms. If you do not agree to these Terms, you must immediately cease your use of the Platform.
These Terms, our Privacy Policy, and any notices, terms, and items incorporated into any of them, constitute the entire agreement between you and RollDeep regarding your use of the Platform and supersede and replace any prior understandings, whether oral or written, and extinguish all previous drafts, agreements, arrangements, and understandings between you and RollDeep, relating to the Platform. You shall not have any claim for innocent or negligent misrepresentation based upon any statement in these Terms.
These Terms and any rights and licenses granted hereunder may not be transferred or assigned by you.
We make no representations that the Content or the Platform are appropriate or that they may be used or downloaded outside of the United States. Access to the Platform may not be legal in certain countries outside of the United States. If you access the Platform from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Platform.
RollDeep maintains the Platform from the United States. Additionally, our Platform is subject to United States export control laws and regulations and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import any data on our Platform as may be required.
Our Platform was created and is operated by RollDeep in the State of New Jersey, United States of America, and is controlled by a limited liability company incorporated under the laws of the State of Delaware. These Terms, and any disputes arising therefrom or in connection with the Platform, shall be construed and interpreted under the laws of the State of Delaware and applicable United States federal laws, without regard for any conflict or choice of law principles thereof.
By agreeing to these Terms, you also agree to arbitrate any and all claims arising out of or relating to these Terms or use of the Platform (a “Claim”) pursuant to the Federal Arbitration Act and subject to the terms below. You and RollDeep agree that we intend that this Section labelled “Arbitration & Class Action Waiver” satisfies the “writing” requirement of the Federal Arbitration Act, and further agree that notwithstanding any other provision of the Terms, the Federal Arbitration Act shall govern the interpretation and enforcement of this Section.
In the event of a Claim, you and we agree to binding alternative dispute resolution pursuant to the then-current Commercial Arbitration Rules of the American Arbitration Association (“AAA”), however titled (“AAA Rules”).
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA RULES.
NO CLASS ACTION OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE PERMITTED.
All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing. The arbitration proceeding will be held in Pennington, New Jersey, unless you elect to proceed with a telephonic hearing or unless you and RollDeep agree to an alternative location. RollDeep will pay the initial filing fee for any arbitration, but the parties each shall otherwise bear their respective fees and expenses except as may be provided in the AAA Rules.
For a copy of the AAA Rules, to file a claim or for other information about the AAA, contact AAA at One Sansome Street, Suite 1600, San Francisco, CA 94104 or at www.adr.org.
All determinations as to the scope, interpretation, enforceability, and validity of these Terms shall be made final exclusively by the arbitrator, whose award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
This arbitration provision shall survive the termination of the Platform or these Terms. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
RollDeep may immediately terminate these Terms or terminate your access to the Platform with or without cause, and with or without notice, at any time. Such termination shall take effect immediately, unless RollDeep provides otherwise in any notice. Upon termination of your Account, your right to use the Platform immediately ceases, and you acknowledge and agree that RollDeep may immediately delete any files and data relating to your Account, and bar any further access to such data or to the Platform. RollDeep shall not be liable to you or to any third party for termination of your right to use the Platform. In the event of termination of these Terms, the Use Of Service Providers And Other Third-Party Platforms, Content and Content Rights, Disclaimers, Limitation of Liability, Indemnification, Compliance with Applicable Law and Governing Law, and Arbitration & Class Action Waiver sections, and any other section of these Terms that by their nature reasonably should be construed to survive termination, shall, in each case, survive such termination.
The headings contained in these Terms are for convenience only and are not to be used in interpreting these Terms. The provisions of these Terms are severable. In the event any provision of these Terms shall, in whole or in part, be determined to be void for any reason, the remaining provisions will remain in full force and effect. RollDeep’s failure or delay in exercising or enforcing any right under these Terms shall not operate as a waiver or relinquishment of any right. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED TO THE EXTENT PERMITTED UNDER APPLICABLE LAW.
If you have any questions about these Terms or the Platform, please contact RollDeep at contact@rolldeep.com.